Payments
Payment is due in full at the time of purchase, prior to shipping. PayPal, Visa, Mastercard, Discover and American Express, or Lime & Lily Gift Cards are accepted.
Shipping
Your purchase will be sent to the address provided at checkout. Please make sure that this address is up to date and correct before submitting your order. You will receive a notification when your order has shipped, along with tracking information.
Shipping times vary, but are approximately 3-5 days for USPS First Class Mail, 2-3 days for USPS Priority Mail and 2-3 days for UPS Ground Shipping.
Returns and Exchanges
Due to the custom nature of my products I do not accept returns or exchanges. My goal is for every customer to be 100% satisfied. Therefore, I work with you throughout the process by providing proofs and communicating to make sure the product is exactly what you want. Because of this, I have never had a customer ask to make a return. I do understand that things like shipping damage can occasionally occur. In those cases, please contact me at angie@limeandlilydesign.com within 48 hours of receiving your items and we will work together towards a resolution. Thank you.
Claims for missing items or items damaged in transit must be received within 48 hours of receipt of merchandise.